Bikini Junkie office hours are Monday through Friday 9am to 6pm US PST (US Pacific Standard Time). Any calls or messages received outside of operating hours will receive a response the following business day.
We accept Visa, Master Card, American Express, Paypal, and Bikini Junkie Gift Cards.
ORDER PROCESSING INFORMATION
Orders are processed pending availability and credit verification. Orders placed before 6PM US PST (US Pacific Standard Time) will begin processing immediately and will arrive by the date indicated during the check-out process and in your order confirmation e-mail. Orders placed on Friday after 6PM US PST will begin processing on the following Monday. Bikini Junkie will contact you with a follow-up e-mail if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include weekends or holidays.
Bikini Junkie delivers your order direct to your door, wherever you are in the world. We offer FREE Standard USPS Shipping on USA orders every day on all purchases over $100. Most in-stock items will arrive on your doorstep 3-5 business days (USPS First Class Mail) after receipt of your order. When we are away on a buying trip hunting down the most awesome bikinis for you, handling time may take longer than usual. Shipping time will be posted clearly on our storefront and resume to its regular schedule once we return.
Important message for International Buyers:
Import duties, taxes, and charges are not included in the item price or in the shipping charges. These extra costs are the responsibility of the buyer.
RETURN & EXCHANGE POLICY
Please review the following return and exchange policy that governs your use and purchase of products on our site.
If for any reason you are unsatisfied with your purchase, we are happy provide a return, exchange, or store credit if the following conditions are met:
- Merchandise must be returned within 14 days of the package delivery date.
- Merchandise must not be worn, damaged, altered, soiled, washed or laundered.
- Merchandise must have all tags attached, liners in tact, and returned in original packaging.
- Merchandise returned without these requirements may result in a delayed refund or may not qualify for a refund.
Please note, shipping and handling charges are non-refundable.
Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
Final sale items may not be returned or exchanged.
Swimwear is an intimate piece of clothing and it is critical we protect the health and safety of our customers. Due to the nature of these garments and health regulations, we do check all merchandise thoroughly when returned to Bikini Junkie.
Please send your return or exchange to:
200 Pier Ave. Suite 205
Hermosa Beach, CA 90254
We recommend sending your package via a prepaid, insured, traceable method of shipping to ensure a safe and documented delivery.
We are committed to timely return processing. If your package arrives at the Bikini Junkie Returns Department within the 14-day timeline specified above, your refund will be processed in the original form of payment within 7 to 10 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account. You will receive and email confirmation when your return has been processed or exchanged.
To submit an exchange, please fill out the exchange form included in your package and indicate what items you are returning as well as what you would like in exchange. Please keep in mind our inventory changes daily so please check availability when completing the exchange form. Return shipping costs are to be paid by the customer. If you choose to receive a store credit, you will receive an email with your credit value that can be redeemed through the Bikini Junkie website.
Bikini Junkie guarantees its swimwear and apparel to be free from damage or manufacturer's defect. If you receive a damaged or defective item, please notify us within 5 business days of the package delivery date and we will happily exchange the unwashed/unworn item for the same item free of charge. Items being returned for damages must be clean upon receipt. Soiled damages will be returned to the owner as is.
Bikini Junkie is an authorized retailer, and all the merchandise in our store is authentic, shipped directly to us from each vendor. Our Designer List states all the brands we carry.
Bikini Junkie Gift Cards are available for purchase in predetermined dollar amounts. Your Bikini Junkie Gift Card can be used online on the website and may be redeemed toward the purchase of eligible products on bikinijunkie.com. Purchases are deducted from the Gift Card balance. Any unused balance will be placed in your bikinijunkie.com account. If a purchase exceeds your Gift Card balance, the remaining amount must be paid with another payment method. No fees apply to Gift Cards and they do not expire.
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We can be reached by phone during business hours Monday through Friday 9am - 6pm US PST (US Pacific Standard Time) by calling 1 (424) 644-4124.
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